Frequently Asked Questions

Yes, appointments can be rescheduled or cancelled free of charge up to 3 hours before the scheduled time from the "My Appointments" section of your account, or by calling our support line directly.

Yes, virtual consultations are available for follow-ups, prescription renewals, and non-emergency concerns. You can select "Virtual Consultation" as the visit type when booking, and a secure video link is sent to you before the appointment.

We accept bKash, Nagad, Rocket, major debit/credit cards, and cash on service for select bookings. Payment is only processed once your appointment or service is confirmed.

All service charges — doctor consultation fees, nursing tier rates, ambulance charges, and medical shop prices — are shown upfront before you confirm a booking. There are no hidden fees added after service delivery.

Refunds are provided in full for cancellations made within the free cancellation window. Cancellations made after a professional has already been dispatched may be subject to a partial service charge, which is always disclosed at booking.

In major city areas, our average ambulance response time is 15–25 minutes depending on traffic and location. For life-threatening emergencies, always call our 24/7 hotline directly rather than booking online for the fastest possible dispatch.

Yes, our ambulance fleet includes both basic transport units and ICU-equipped ambulances with oxygen support, cardiac monitors, and trained paramedic staff for critical patient transfers between homes, clinics, and hospitals.

Yes, our emergency hotline, ambulance dispatch, and on-call doctor support operate 24 hours a day, 7 days a week, including public holidays.

Care Bangla is a nationwide healthcare services network connecting patients across all 64 districts of Bangladesh with BMDC-registered doctors, licensed nurses, ambulance services, a medical shop, and specialized home care programs for elderly patients, newborns, and post-surgical recovery.

We operate across all 64 districts, with the fastest response times in Dhaka, Chattogram, Sylhet, Khulna, and Rajshahi. Coverage and response times outside major cities may vary, and our support team can confirm live availability for your exact location.

Yes. Every doctor on our platform is registered with the Bangladesh Medical and Dental Council (BMDC), and all nurses are licensed and background-checked before being approved to take on home visits or hospital-based assignments.

After you choose a nursing care tier and schedule, we match you with a licensed nurse suited to your care needs — whether that's post-surgical recovery, elderly care, or newborn support. The nurse arrives at your home at the agreed time with all required equipment.

Yes, for ongoing or long-term care plans we prioritize assigning the same nurse for continuity of care, subject to their availability. You can request this preference directly with our care coordination team.

We offer hourly, daily, and monthly nursing tiers covering general home care, elderly care, newborn and baby care, and specialized post-operative recovery — each with transparent, upfront pricing shown before you confirm a booking.